FAQs

Do I need to start with the 3-Day Assessment?

Not always.

The 3-Day Assessment is the ideal starting point for most stores.

The 5-Day Intensive requires completion of the 3-Day Assessment to ensure training and execution are tailored to your specific challenges.

The 10-Day Sales & Performance Transformation does not require a prior assessment, as the first phase of the engagement includes a full diagnostic.

This structure ensures every engagement delivers measurable results.

Why is the 3-Day Assessment required before the 5-Day Intensive?

The 5-Day Intensive is built on insight, not assumptions. The assessment allows us to:

• Identify sales gaps, staff behaviors, and operational blockers
• Observe real customer interactions
• Customize training to your inventory, team skill levels, and goals
• Skipping this step would compromise outcomes — and we don’t do generic training.

What if I already know my problems and want to move faster?

If you’re ready for immediate, hands-on execution, the 10-Day Transformation is designed for that. It includes:

• A built-in assessment phase
• On-the-floor training and coaching
• Process and behavior reinforcement

This option is best for owners who want decisive action without multiple engagements.

Is this consulting or training?

It’s both, with execution.

Unlike traditional consulting, this work happens inside your store, with your staff, during real selling hours.

Unlike one-off training, it includes observation, correction, and reinforcement to ensure behaviors actually change.

How quickly will I see results?

Many stores see noticeable improvements during the engagement itself.

Common early indicators include:

• Increased close rates
• Higher average ticket
• Improved staff confidence and consistency
• Sustained growth is typically seen within 30–90 days, especially when paired with the 90-Day Growth Partnership.

Do you work with corporate or independent jewelers?

Both, but primarily independent and owner-operated jewelry stores.

This work is best suited for teams that want personalized attention, practical solutions, and real accountability, not templated programs.

What about travel and expenses?

Travel and lodging are billed separately and discussed in advance. There are no surprise fees.

Do you offer payment plans?

Yes.

Larger engagements may be split into different payments to make budgeting easier, without reducing scope or value.

What if this isn’t the right fit?

The 3-Day Assessment is designed to answer that question early.

If we believe another solution would better serve your business, we’ll say so. Long-term results matter more than short-term engagements.