3 Days
Root-Cause Assessment
Find the gaps and how to improve
What’s Included
On-site observation of live client interactions during real selling hours
Product-knowledge review across your team and your inventory
Team capability assessment, who sells what well, and where it breaks down
Leadership alignment interviews with owners & managers
Written report of the revenue gaps we observed and exactly what to change
Ideal for: Owners who know something isn’t working and want a clear diagnosis.
5 Days
In-Person Immersion
Rapid, measurable improvement
What’s Included:
On-site observation of live client interactions & product-knowledge review
Team capability assessment & leadership alignment interviews
Live sales-training workshops with on-floor coaching during real selling
Clienteling, follow-up systems & sales-process refinement
Written 30–90 day roadmap with conversion & ticket-growth tracking
Ideal for: Stores ready to train immediately after diagnosis.
10 Days
Business Transformation
Full organizational change
Everything in the immersion, plus:
Advanced product & gemology education
Leadership development for owners & managers
Hiring & onboarding guidance
Custom sales playbooks built for your store
Long-term growth strategy development
Ideal for: Owners ready for decisive action. Built-in assessment means no separate pre-engagement needed.
Start here — entry engagement
See where your opportunities are — before the holidays.
A fixed-fee look at your sales floor, process, and follow-up that shows you where the opportunities are, which moments are quietly costing you sales, and which are worth going after first. No multi-day commitment. When you want to know why those gaps exist and what to change, that’s the 3-Day Root-Cause Assessment.
What you get
- Observe A live look at a real sale. On-floor observation, a mystery-shop of an actual client interaction, or simulated sales interactions through video call (remote option).
- Pinpoint Where the opportunities are. A review of your sales process, follow-up, and clienteling against what actually converts.
- Prioritize A written assessment. Prioritized by revenue impact, so you know where opportunities for improvement are.
- Walkthrough A call to talk it through. We walk you and your team through the findings and the first moves. Then you can decide to continue with our standard packages above.
Your review fee applies toward any standard engagement you book within 30 days of the review.
Our Consulting Approach
Facet Growth Studio partners with jewelry store owners to strengthen sales performance, elevate client experience, and build confident, consistent teams.
Our engagements are hands-on, in-store, and tailored to the realities of your business, not generic retail theory. Whether you need clarity around current challenges or a long-term transformation plan, our tiered services meet you where you are and help move you forward.
Every engagement is grounded in three principles:
- Observation Before Assumption: We study what actually happens during live client interactions.
- Practical, Floor-Level Coaching: Training is reinforced in real time, not left in binders.
- Revenue-Focused Strategy: Every recommendation ties back to conversion, average ticket, and long-term growth.
Live virtual training, scoped to your store
Not every store can absorb travel costs, and not every team needs a full on-site engagement. Remote Learning delivers the same sales coaching over live video. You choose the curriculum and the cadence, from a single refresher to an ongoing monthly rhythm. Pairs well after a Revenue Opportunity Review or Root-Cause Assessment, when you already know what to work on.
- Live, interactive virtual sessions, never pre-recorded
- Custom curriculum & cadence you choose, from a single refresher to ongoing monthly
- Sales conversation & product-knowledge refreshers
- Role-play workshops with practical between-session homework
- Session recordings, scripts & notes you keep for onboarding
Custom duration
No travel required
Discuss pricing during
your consultation call.
Keep the momentum going
90-Day Support & Reinforcement
The real test isn’t what your team does while we’re on the floor — it’s what happens after we leave. This add-on provides structured post-training coaching with scheduled performance reviews, accountability check-ins, and ongoing refinement.
- Monthly performance review calls
- Metric tracking against your roadmap targets
- Team accountability coaching
- On-demand guidance for new challenges
Add to any engagement
Discuss pricing during
your consultation call.
Unsure if you need consulting?
What’s included at each level
| Feature | 1-Day Review | 3-Day Root-Cause | 5-Day Immersive | 10-Day Transformation |
|---|---|---|---|---|
| Observation of live client interactions | ✓ | ✓ | ✓ | ✓ |
| Sales process & follow-up review | ✓ | ✓ | ✓ | ✓ |
| Written report & prioritized roadmap | ✓ | ✓ | ✓ | ✓ |
| Findings walkthrough call | ✓ | ✓ | ✓ | ✓ |
| Product-knowledge review | — | ✓ | ✓ | ✓ |
| Team capability assessment | — | ✓ | ✓ | ✓ |
| Leadership alignment interviews | — | ✓ | ✓ | ✓ |
| Root-cause analysis of observed revenue gaps | — | ✓ | ✓ | ✓ |
| Live sales-training workshops | — | — | ✓ | ✓ |
| On-floor coaching during real selling | — | — | ✓ | ✓ |
| Clienteling & follow-up system setup | — | — | ✓ | ✓ |
| Advanced product & gemology education | — | — | — | ✓ |
| Leadership development | — | — | — | ✓ |
| Hiring & onboarding guidance | — | — | — | ✓ |
| Custom sales playbooks | — | — | — | ✓ |
| Long-term growth strategy development | — | — | — | ✓ |
| Travel coverage | NC / SC / VA | Nationwide | Nationwide | Nationwide |
| 90-Day Support & Reinforcement (add-on) | — | Optional | Optional | Optional |
Custom Remote Learning is scoped separately and isn’t shown above — curriculum, cadence, and length are built around your team. See Remote Learning.
What to expect during an engagement
01
Discovery Call
We discuss your goals, team size, and current challenges to find the right engagement level before any commitment.
02
On-Site Observation
We come to your store during real selling hours and observe client interactions without disrupting the natural flow.
03
Coaching & Training
Based on what we observe, we deliver targeted, in-the-moment coaching, workshops, and system implementations.
04
Written Roadmap
Every engagement ends with a clear, written growth plan and measurable goals for your team to work toward.
Logistics & Pricing
Travel & Lodging
Travel and lodging are billed separately with full advance notice — no surprises. In some cases, bundles are available. All details are discussed during your discovery call.
Payment Plans
Larger engagements may be split across multiple payments. We’ll work with you to find a schedule that fits your business without adding financial stress.
Custom Packages
Not sure any standard engagement fits? Custom scopes are available. Tell us what you need and we’ll build something that makes sense.
Right Fit First
If after the discovery call we don’t think we’re the right fit, we’ll tell you — and refer you to someone who is. We don’t push engagements that don’t serve you.
Not sure which engagement is right for you?
That’s exactly what the discovery call is for. We’ll listen, ask the right questions, and recommend the path that makes the most sense — no pressure.