Our Consulting Approach
Facet Growth Studio partners with jewelry store owners to strengthen sales performance, elevate client experience, and build confident, consistent teams.
Our engagements are hands-on, in-store, and tailored to the realities of your business, not generic retail theory. Whether you need clarity around current challenges or a long-term transformation plan, our tiered services meet you where you are and help move you forward.
Every engagement is grounded in three principles:
- Observation Before Assumption: We study what actually happens during live client interactions.
- Practical, Floor-Level Coaching: Training is reinforced in real time, not left in binders.
- Revenue-Focused Strategy: Every recommendation ties back to conversion, average ticket, and long-term growth.
Base Service Tiers
3-Day Sales Performance Assessment
- In-Store Observation
- Sales Conversation Analysis
- Diamond & Gemstone Knowledge Review
- Team Skill Assessment
- Leadership Interviews & Goal Alignment
- Written Assessment & 30–90 Day Roadmap
5-Day Intensive Training
- In-Store Observation
- Sales Conversation Analysis
- Diamond & Gemstone Knowledge Review
- Team Skill Assessment
- Leadership Interviews & Goal Alignment
- Written Assessment & 30–90 Day Roadmap
- Live Sales Training
- Role-Playing & Storytelling Workshops
- On-Floor Coaching
- Clienteling & Follow-Up Systems
- Sales Process Refinement
10-Day Business Transformation
- In-Store Observation
- Sales Conversation Analysis
- Diamond & Gemstone Knowledge Review
- Team Skill Assessment
- Leadership Interviews & Goal Alignment
- Written Assessment & 30–90 Day Roadmap
- Live Sales Training
- Role-Playing & Storytelling Workshops
- On-Floor Coaching
- Clienteling & Follow-Up Systems
- Sales Process Refinement
- Advanced Product Education
- Leadership Development
- Hiring & Onboarding Guidance
- Custom Sales Playbooks
- Long-Term Growth Strategy
90-Day Support & Reinforcement (Add-On)
Ongoing coaching and accountability to ensure training turns into results.
This post-training support provides structured check-ins, performance reviews, and continued coaching to reinforce behaviors, troubleshoot challenges, and maintain momentum. It bridges the gap between learning and long-term execution.
Best for: Stores committed to sustaining and maximizing training ROI.
Travel and lodging expenses are billed separately unless bundled in advance. Bundled travel and lodging are non-refundable in the event of cancellation. Custom service packages can be made upon request.
Unsure if you need consulting?
Which Service Is Right for You?
Not sure where to start? Most clients begin with the 3-Day Sales Performance Assessment before committing to a full training course.
Pick 3-Day Assessment if:
- You want clarity before investing in training
- You need an outside perspective on performance
- You are planning growth and want a roadmap
Pick 5-Day Intensive if:
- You want measurable improvement
- You have upcoming busy seasons
- You need to sharpen sales conversations now
Pick 10-Day Transformation if:
- You want lasting cultural and revenue improvement
- You are scaling or opening locations
- You need structure, leadership development, and consistency
The Course Breakdown
3-Day Sales Performance Assessment
The 3-Day Sales Performance Assessment is a focused, in-store evaluation designed to uncover where sales opportunities are being missed — and what to do about it.
Rather than starting with training, this engagement begins with observation and analysis of real client interactions. The result is clarity, direction, and a prioritized roadmap for improvement.
Ideal For Stores That:
- Feel sales performance is inconsistent
- Depend too heavily on top performers
- Want to grow without discounting
- Need clarity before investing in training
What’s Included?
- In-store observation of live client interactions
- Review of sales conversations, discovery, and closing
- Diamond, gemstone, and value communication analysis
- Team capability and consistency snapshot
- Sales process and client experience review
- Leadership interviews and goal alignment
- Written assessment report and 30–90 day roadmap
- Executive debrief session
5-Day Sales Performance Intensive
The 5-Day Sales Performance Intensive builds on assessment findings and focuses on rapid, hands-on improvement across the sales floor.
This engagement is designed for retailers ready to move from diagnosis to action — sharpening conversations, strengthening storytelling, and improving consistency across the team.
Ideal For Stores That:
- Want fast improvement
- Are heading into a busy season
- Have clear performance gaps
- Need immediate ROI from training
What’s Included?
- Live sales training and coaching
- Diamond, gemstone, and product storytelling workshops
- Role-playing and real-world scenarios
- On-floor reinforcement
- Sales process refinement
- Appointment and follow-up frameworks
- Clienteling best practices
- Leadership coaching tools
10-Day Sales Transformation Program
The 10-Day Sales Transformation Program is a comprehensive engagement designed to create lasting change across your entire sales organization.
This program goes beyond skill-building — it establishes systems, leadership practices, and consistency that support sustained growth.
Ideal For Stores That:
- Want transformational growth
- Are opening new locations
- Have uneven performance
- Want systems that scale
- Are preparing for major growth phases
What’s Included?
- Advanced sales conversation frameworks
- Deep diamond and gemstone education
- Storytelling and role-playing mastery
- Daily on-floor coaching
- Sales and clienteling systems
- CRM and follow-up standards
- Leadership development
- Hiring and onboarding guidance
- Custom playbooks and training materials
- Long-term training roadmap
Ready to Get Started?
Schedule a discovery call to determine which course best fits your store’s goals and current challenges.
Or take our FREE 5-minute assessment to see if you need our services.